Why we aren't a remote company
More and more companies are going remote, and that's great! But Less Annoying CRM has decided to stay in-person-first. This post explains why.
Employee equipment budget template
This post contains an internal policy write-up for an employee equipment budget. You can use this as a starting point for your own policy.
Lower growth means lower churn
In retrospect it's obvious, but maybe you've never thought about this: If your growth rate slows down, your churn will improve. Here's why.
What does “freemium” mean?
Freemium is an increasingly popular marketing strategy for online businesses. Unlike a free trial which ends after a set amount of time, freemium has an indefinite free period.
The best process is to not have one
A question I get often from new founders is about process. People who worked at large companies are used to having a process for everything and they want to emulate that.
The problem with asynchronous communication
Remote-first companies often rely on asynchronous communication for improved productivity, but it's impact on company culture can be a problem, especially when people disagree.
Stop trying to maximize things
The idea of "maximizing shareholder value" is commonplace in business, but have you ever thought about what it really means?
The buying journey: TOFU → MOFU → BOFU
Most products aren't purchased impulsively. Deciding to buy something is a journey, and your marketing needs to appeal to people at different stages of that journey.
How the internet works - Cookies
This video gives a simple overview of what cookies are, why they're necessary for the internet to work, and how they can sometimes be used in a way that violates user privacy.
Entrepreneur vs. CEO
Every founder struggles with the transition from entrepreneur. This post examines what the two roles are, and how you move from one to the other.
Does design matter?
How much time should you spend working on making your business's online image aesthetically pleasing? The answer is to find the right balance.