Business advice

A common question in SaaS is whether or not to require credit cards up front. I think the decision is easier than people make it seem.

A tricky topic that every founder hopes to face is how much to pay themselves as the company grows. There are so many complicating variables.

Innovation is often talked about as an entirely positive thing, but it comes with a significant cost. This post explores when it makes sense to innovate, and when it doesn't.

More and more companies are going remote, and that's great! But Less Annoying CRM has decided to stay in-person-first. This post explains why.

In retrospect it's obvious, but maybe you've never thought about this: If your growth rate slows down, your churn will improve. Here's why.

Asking good questions in a 1-on-1 meeting with employees is an art form. The right questions will uncover valuable insights about your business.

As you hire more people, you'll likely find yourself in more meetings. But there's a light at the end of the tunnel...

It's common for first-time founders to want their early hires to run their respective departments as the company grows, but it's normally not that simple.

This discussion with Lesley covers a variety of topics related to the tactical issues she's working on at her bootstrapped startup.

Conventional wisdom says to validate a business idea by pre-selling the product to customers. I'm not so sure.

People who make money producing content often aren’t the experts they pretend to be.

As a leader, communicating change is an essential skill. Here's how I do it.

Switching to a freemium model can threaten existing revenue streams for an established business. Here are some ideas for dealing with that.

Freemium can be a great marketing strategy, but how can you afford to provide good support when 95% of your users aren't paying?

Freemium is an increasingly popular marketing strategy for online businesses. Unlike a free trial which ends after a set amount of time, freemium has an indefinite free period.

A question I get often from new founders is about process. People who worked at large companies are used to having a process for everything and they want to emulate that.

There's a lot of debate about whether remote employee compensation should depend on cost of living. Let's explore...

Have you ever heard of a customer service rep making $125,000 per year? At Less Annoying CRM, that's the going rate for someone with experience. In this post, I'm going to explain why.

No matter what your business does, you'll have to be comfortable working with a blank slate.

It's tempting to let data drive every decision you make at a startup, but there are many questions that data can't answer.